Support workflow

Use the shortcuts below in the ticket channel. The examples use this server's . prefix.

Work a new ticket

1. Start with .hi to welcome the member. Do this before the rest of the response.
2. Reply with .r <message> for a normal reply, or .ar <message> for an anonymous reply.
3. If the ticket is about a promotion or application, use one of the move shortcuts below.
4. When the request is resolved, close the ticket with .c.

Shortcuts

Shortcut	What it does
.hi	Sends the welcome message. Use this first on a new ticket.
.r <message>	Replies to the member.
.ar <message>	Sends an anonymous reply.
.applications	Moves the ticket to the Promotions/Applications category, renames it, and posts a ticket-moved reply.
.moveapplications	Same Promotions/Applications move workflow.
.movepromotions	Same Promotions/Applications move workflow.
.promotions	Same Promotions/Applications move workflow.
.else	Use for requests outside the usual reply or Promotions/Applications workflow.
.c	Closes the ticket.
.ll	Log-link shortcut; currently out of use. Do not rely on it.

The four Promotions/Applications shortcuts perform the same routing action: the ticket is moved to the category, renamed, and a move reply is sent in the ticket.

If you are unsure

For anything that does not fit the workflow, ping 903606885133979678 or run:

-rename help-needed

Do not guess at an unfamiliar request; ask for help instead.