Modmail Staff Guides

Practical guides for using the Modmail support workflow and its bot commands.

Choose a guide

• Support workflow: welcome members, reply, route tickets, and close threads.
• Using bot commands: find command help and use the giveaway and announcement plugins.
• Publish with Cloudflare Pages: deploy this documentation site.

The command examples use . as the bot prefix. If your server uses a different prefix, replace . with the configured prefix. You can check it with .config get prefix.

For bot installation and hosting, see the Modmail installation documentation. Use .help in Discord for the live command list and detailed command help.